Frequently Asked Questions

At the Amicasa store, you can shop in two ways: OPTION 1: Direct Shipping Buy everything you want, and we’ll ship it the next business day. Just like in any online store, you add products to your cart, and before completing the purchase, you’ll be asked to enter your address to calculate the shipping cost. OPTION 2: Store at Amicasa The order you place in our store will be added to your Amicasa account. When you make a purchase, a package will be created in your account with your order information. Its status will be "pending" until our staff assembles your order. At that point, it will change to "received," and you’ll be able to request shipment along with other packages you have in our warehouse.

At Amicasa, we offer a unique consolidated shipping service from Amicasa Japan to Amicasa Korea. This means you can send your products from Amicasa Japan to Amicasa Korea for a minimal per-kilo cost. This type of shipping must be requested from Amicasa Japan and occurs every two weeks. This service is useful if you want to send just one box and combine packages that arrived in Japan and Korea.

Amicasa does not limit the number of packages you can store. You can send all the packages and envelopes you want to your mailbox. We will store your purchases for free for 30 days, after which a fee of $0.50 per day per package will apply.

With an Amicasa account, you can make purchases on Japanese websites and have your orders sent to our address. We will receive your packages, load them into your account, inform you of the weight of each, and once validated, you can request to ship all your packages together. This way, instead of paying for multiple international shipments from different stores, you only pay for one international shipment.

To get the most out of Amicasa, it is recommended to request shipment to your country after you have several packages (three or more) in your mailbox, as the package storage is free for 30 days. You can shop for over a month at different Japanese stores and then request shipment of everything together before the 30 days are up.

Amicasa is a mailbox and warehouse located in Japan. As a mailbox service, we provide our address so that you can make online purchases from Japanese websites and save on final shipping costs. Amicasa receives your purchases and updates their status in your user profile. From our client platform, you can request the shipment of one or more packages together, as well as extra services like photos or package inspection. Using Amicasa, you have access to our preferential rates for international shipping with companies like EMS and UPS. You get to choose the transportation company for your orders according to your preferences when requesting the shipment.